SaaS Terms of Service

SaaS Subscriber/User Terms of Service, (A) Privacy Policy, (B) Anti-Spam Policy

Effective Date: November 23, 2021

In addition to TextLuv.com Website Terms of Use from (B., 21.) SaaS TERMS OF SERVICE APPLICABLE TO ALL TEXTLUV.COM SUBSCRIBERS/USERS:

We LAENO LLC invite you to access our website TextLuv.com and use the SMS SaaS (TextLuv.com, TEXTLUV, WEBSITE, SaaS), but please note that your invitation is subject to your review and agreement with these additional SaaS Terms of Service. This document describes in detail your rights and our rights relating to the Service, so please review these terms and disclosures carefully.

Please note: The terms: LAENO LLC, TextLuv.com, TEXT LUV, Website and SaaS are interchangeable in representing LAENO LLC in this agreement.

TextLuv.com SAAS services are owned and operated by LAENO LLC. The SaaS service is dependent on some necessary third-party services out of LAENO LLC’s control. Therefore, we offer no long-term contracts, all account subscriptions are prepaid month-to-month and can be canceled by User at any time with written notice to support@textluv.com. All account SaaS activities, SMS credits and numbers will terminate at end of the current subscription period in which cancellation notice is received or if the account subscription fee is not timely paid and received when due. We provide our No-Worries Free User Account Registration Access for SaaS familiarity and approval by User prior to any subscription commitment. Any and all purchase payments are final, no exceptions.

* LAENO LLC reserves the right to modify, change or cancel SaaS or User Subscription without prior notice or consent. Prices of all products or services are subject to change without prior notice or consent.

* In registering for a TEXT LUV SaaS User Account I acknowledge agreement to all Terms and Conditions of website through checking the required registration form tick boxes in agreement including to receive SMS communications.

* User/Subscriber is responsible and liable for their own use of the TEXT LUV SMS SaaS application and agrees to use and abide to SMS best practices and with all legal SMS regulations.

* TEXT LUV is a strictly SMS related SaaS all voice related services (call forwarding, voice broadcast, fax etc.) that might be software capable but are disabled or otherwise made unavailable due to being outside the SaaS purpose and parameters. Voice services involve additional legal regulations, liabilities and other factors deemed not appropriate to the TEXT LUV service.

* User Guide: TEXT LUV provides many comprehensive and advanced application features for the benefit of TEXT LUV users/subscribers. The TEXT LUV User Guide is the Users main source to address any application questions. We have provided a very intuitive app user interface (user friendly) along with our very detailed, image enhanced tutorial user guide. Please, make the most of them! Depending on one’s motivation most should get through any learning curve from there. We offer SaaS to those interested and capable of implementing and using under these terms.

  1. Introduction

These Terms of Service written on this webpage shall manage your use of this website SaaS. These Terms will be applied fully and affect your use of this Website SaaS. By using this Website SaaS, you agreed to accept all terms and conditions written in here. You must not use this Website SaaS if you disagree with any of these Terms of Service.

Minors or people below 18 years old are not allowed to use this Website SaaS.

  1. Intellectual Property Rights

Other than the content you own, under these Terms, TEXT LUV and/or its licensor own all the intellectual property rights and materials contained in this Website SaaS.

You are granted limited license only for purposes of viewing the material contained on this Website SaaS.

  1. Restrictions

You are specifically restricted from all of the following

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website SaaS are restricted from being access by you and TEXT LUV may further restrict access by you to any areas of this Website SaaS, at any time, in absolute discretion. Any user ID and password you may have for this Website SaaS are confidential and you must maintain confidentiality as well.

  1. Your Content

Your Content shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant TEXT LUV a non-exclusive, worldwide irrevocable, sub license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

You agree that you are responsible for any and all conduct and Content under your account.

Your Content must be your own and must not be invading any third-party’s rights. TEXT LUV reserves the right to remove any of Your Content from this Website at any time without notice. You agreed that you are responsible for any and all conduct and Content under your account.

  1. No warranties

This Website SaaS is provided as is, with all faults, and TEXT LUV express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

  1. Limitation of liability

In no event shall TEXT LUV, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website SaaS whether such liability is under contract.  [YOUR SITE NAME], including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

  1. Indemnification

You hereby indemnify to the fullest extent TEXT LUV from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

  1. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

  1. Variation of Terms

TEXT LUV is permitted to revise these Terms at any time as it sees fit, and by using this Website SaaS you are expected to review these Terms on a regular basis.

  • Assignment

The LAENO LLC is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

  • Entire Agreement

These Terms constitute the entire agreement between TEXT LUV and you in relation to your use of this Website SaaS, and supersede all prior agreements and understandings.

A) Privacy Policy

You can be assured your personal information and any messages are completely safe with us and will NEVER be shared with third parties.

Effective date: January 1, 2021

TEXT LUV (“us”, “we”, or “our”) operates the https://textluv.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://textluv.com

Definitions

  • Service

Service is the https://textluv.com website operated under the name of TEXT LUV

  • Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone Number
  • Country
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

TEXT LUV uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), TEXT LUV’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

TEXT LUV may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

TEXT LUV will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

TEXT LUV will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TEXT LUV will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If TEXT LUV is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

TEXT LUV may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of TEXT LUV
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TEXT LUV aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where TEXT LUV relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • PayPal or Stripe

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: admin@laeno.com

B) Anti-Spam Policy

SMS Spam, Mobile Spam, Text Messaging Spam… TEXT LUV is determined to keep it off of your mobile phone.

Our Policy

The TEXT LUV text messaging system allows only verified opt-in subscriptions. It ensures that all subscribers can opt-out quickly, easily, and permanently from unwanted SMS communications. This is done either from our website or by sending a text message from your phone to the with the word ‘STOP’.

Our Definition of Spam

We consider any unsolicited, unexpected, or unwanted text message as Spam. We do NOT allow use of 3rd party lists, whether consent has been gathered or not. We believe that any type of communication sent to a subscriber about an unrelated subject, that the subscriber did not request, to be Spam.

TEXT LUV Anti-Spam policy:

TEXT LUV follows an ANTI-SPAM policy for all of its communications protocols. This means that we do not condone UNSOLICITED TEXT MESSAGES; NOTIFICATIONS; ALERTS; OR ANY MESSAGES THAT YOU MAY RECEIVE FROM SOMEONE WHO SHOULD NOT HAVE YOUR MOBILE NUMBER. Please let us know about any abuse, including the sender ID, your Mobile Number (to be removed); the date and time you received it and the contents of the message. To report any abuse or violations of inappropriate use of our service, please contact us with your comments/complaints. Your report will be registered and the Client will be investigated for violations of our Anti-Spam Policy. The identity of any individual reporting abuse will be kept confidential.

SMS Text Messaging API

On our terms and conditions agreement, our Clients specifically agree NOT to use TEXT LUV to send unsolicited Text Messages or Spam. Upon incorporating a list Clients agree on the Opt-In only policy to their list. All Text Messages sent using [YOUR SITE NAME] can be tracked and so removed from the sender list. We support OPT-OUT / REMOVE / UNSUBSCRIBE, Clients have the ability to remove mobile numbers. If we suspect a violation of our Anti-Spam policy, we will contact the Client and discuss the Client options, which may range from a warning, to termination of service for that Client. To the best of our knowledge, our system adheres to ALL state and national laws regarding sending unsolicited bulk / group text messages.

Import Utility

TEXT LUV provides an import utility to allow users to upload their list of 100% opt-in contacts. This utility is ONLY to be used when migrating over a list from another SMS marketing provider’s service or gathered from a website which clearly states why you are collecting phone numbers. In other words, these people have already given permission to you to be marketed to and are 100% opt-in. This utility is NOT to be used for anything else such as any purchased list and any 3rd party list.

SPAM and ABUSE REPORT: OPT-OUT / REMOVE / UNSUBSCRIBE

If you wish to remove yourself from any list, please email us at support@textluv.com with an “OPT-OUT”, “UNSUBSCRIBE”, “STOP” or “REMOVE” in the subject line. You also may reply to the text Message received by replying with STOP. Finally, you may send a text message containing the word “STOP” to the number from your phone.

Please let us know about any abuse, including your Mobile Number, the date and time you received it and the contents of the message. You will be removed from that list and the Client will be restricted from adding your mobile number to their list in the future.

TEXT LUV Prohibits the Following:

  • Transmitting any material that contains viruses, trojan horses, worms or any other malicious, harmful, or deleterious programs.
  • Using the TEXT LUV in any manner that violates any applicable industry standards, third party policies or requirements including without limitation, all of the applicable guidelines published by the CTIA, the Mobile Marketing Association or any other accepted industry associations, carrier guidelines or other industry standards.
  • Engaging in any unsolicited advertising, marketing or other activities, including, without limitation, any activities that violate anti-spam laws and regulations including, but not limited to, the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act.
  • Using TEXT LUV in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls SMS or text messages, or voice mail
  • Using TEXT LUV to harvest or otherwise collecting information about others, including email addresses or phone numbers.
  • Using TEXT LUV to engage in fraudulent activity with respect to third parties.
  • Violating or facilitating the violation of any local or foreign law, including laws regarding the transmission of data or software.
  • Taking any action to encourage or promote any activity prohibited under this Anti-Spam Policy.
  • Transmitting any material that infringes the intellectual property rights or other rights of third parties.
  • Transmitting any material that is libelous, defamatory, discriminatory or otherwise malicious or harmful to any person or entity.
  • Creating a false identity or forged email address or header, or phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message or phone call.